Job Description

UPS Store Customer Service Associate / Retail Sales Associate Medina, Ohio Join a locally owned and growing UPS Store team focused on exceptional customer service, professionalism, and community relationships. We are seeking dependable, customer-focused individuals who enjoy working with people, solving problems, and operating in a fast-paced retail environment. This position combines customer service, shipping and packaging support, retail sales, and light business services in a professional storefront setting. This is an excellent opportunity for someone seeking stable employment, a positive team culture, and opportunities to grow within a well-established local business. What We Offer

• Competitive hourly pay based on experience
• Flexible scheduling options
• Supportive and team-oriented work environment
• Opportunity for advancement, increased responsibility and training
• Consistent customer interaction in a professional retail setting

Key Responsibilities

• Deliver friendly, professional customer service to walk-in customers
• Process domestic and international shipments accurately using shipping and POS systems
• Assist customers with packaging, labeling, printing, and shipping solutions
• Operate office equipment, including copiers, printers, scanners, and fax services
• Handle cash and card transactions accurately
• Recommend and explain products and services to customers based on their needs
• Support mailbox services, package tracking, Amazon returns, and other customer inquiries
• Maintain a clean, organized, and professional store appearance
• Assist with opening/closing procedures and daily operational tasks

Qualifications

• High school diploma or equivalent preferred
• Strong communication and interpersonal skills
• Comfortable working with computers and technology
• Ability to multitask and remain organized in a busy retail environment
• Prior retail, hospitality, shipping, or customer service experience preferred
• Ability to occasionally lift packages up to 50 pounds

Ideal Candidate The ideal candidate is dependable, detail-oriented, personable, and comfortable interacting with customers throughout the day. We value professionalism, initiative, and a positive attitude. About Us The UPS Store is a locally owned business serving Medina and surrounding communities with shipping, printing, mailbox, and business service solutions for individuals and small businesses.

Job Tags

Hourly pay, Part time, Work at office, Local area, Flexible hours, Day shift

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