Validation and Support Technician Level 5 Team Lead
Works with Stakeholders to ensure alignment with current priorities
Monitoring Domain Work Ticket Ques to ensure team efficiency
Reviews work tickets to ensure testing and reporting is of the highest quality
Works with Domain Owners on Stakeholder Reporting Guidance
Provides guidance on how to complete Action Required Items
Works with Subject Matter Experts to performs feasibility studies on new updates to Lab Procedures and Adaptation of new projects
Create new test content with guidance from Subject Matter Experts
Develop, test, implement, and update department documentation with suggested process improvements
Provides Department Training of Procedures Used
Works with Domain Owners to ensure that service level agreements are being met
Provides End of Week Status update from team efforts to Stakeholders
Provides third level triage and debug of critical execution halting errors in lab procedures and test environments
Independently triage and report complex defects with all required information to the correct defect management tool (HSD-ES, IPS, Bugzilla, JIRA, Zendesk)
Works with Subject Matter Experts to enable and verify new functionality on Reference Validation Platforms
Gathers Requirements to execute Reference Validation Platform Milestone Checkouts
Able to aid and provide mentorship to subordinate staff in all domains
Capable of performing all Validation and Support Technician Primary Roles
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