Job Description

Job Responsibilities:

• Manage a specific workload of contracts and Profit Centers, acting as the key point of contact for billing-related matters.
• Review and analyze contracts for billing specifics, such as fixed fees, expense reimbursement, pass-through, account management, and revenue streams.
• Identify amendments and escalations in contracts and update them in the billing system.
• Produce accurate and timely monthly customer invoices for both fixed fees and variable components.
• Process credit memos and billing adjustments where applicable.
• Reconcile general ledger accounts associated with billing, including accrued unbilled revenue and deferred revenues.
• Ensure internal control compliance for key billing processes.
• Coordinate with Project Managers and Admins to clarify missing data, obtain approvals, and respond to customer inquiries.
• Utilize various software applications (e.g., PeopleSoft, Coupa, SAP, Excel, Word, Insight Portal) for job duties.
• Reconcile interfaced systems between Coupa, PeopleSoft, and SAP.
• Provide excellent customer service through phone and email communications.
• Cross-train with others in the department and assist with special projects as needed.
• Support continuous process improvement by sharing best practices.

Skills:

• Attention to detail and effective time management.
• Ability to handle multiple tasks simultaneously and work under interruptions.
• Strong oral and written communication skills.
• Solid understanding of accounting concepts and billing systems (PeopleSoft, SAP, Coupa, ImageNOW).
• Proficiency with MS Word, MS Excel, and other relevant software.
• Ability to work both independently and as part of a team.
• Commitment to quality and process improvement.

Education/Experience:

• Bachelor’s Degree preferred, or a High School diploma/GED with equivalent experience.
• 3-5 years of related experience with knowledge of departmental functions, terminology, and interrelationships.
• Experience with billing systems (e.g., PeopleSoft, SAP, Coupa) is preferred.

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