Amazon Connect Lead Developer Job at SFE, Remote

  • SFE
  • Remote

Job Description

Hello Professionals,

Hope you are doing good

Please find the below jobdescription and let me know if you are interested.

Position Amazon Connect Lead Developer

Location : REMOTE (USA) .

Required Qualifications:

  • 4+ years of experience with AWS services, including Amazon Connect/Amazon Lex.
  • Strong understanding of contact center operations, Conversation design and technologies.
  • Strong understanding of IVR design principles, call routing logic, and contact center operations.
  • Experience with contact center reporting, analytics, and dashboards.
  • Proficiency in scripting (Python, Node.js, react.js) and AWS Lambda.
  • Experience with AWS IAM, CloudWatch, and API Gateway.
  • Familiarity with CI/CD pipelines and Infrastructure as Code (IaC) tools like CloudFormation or Terraform.
  • Excellent problem-solving and communication skills.

Preferred Qualifications:

  • AWS Certified Solutions Architect or AWS Certified Developer.
  • Design and Develop Chatbots using Amazon Lex, including intents, slots, and conversation flows.
  • Knowledge of CRM integrations (Salesforce, Zendesk, Service Now etc.).
  • Experience with API integrations and connecting AWS Connect to external systems such as CRMs or databases.
  • Experience working in agile development environments.
  • Experience with omnichannel communication strategies.

Key Responsibilities:

  • Design and deploy Amazon Connect contact center solutions.
  • Integrate AWS Connect with other AWS services (Lambda, Lex, S3, DynamoDB, etc.).
  • Customize call flows, IVRs, and routing logic using Contact Flows and AWS Lambda.
  • Implement real-time and historical reporting dashboards.
  • Ensure security, scalability, and compliance of contact center solutions.
  • Collaborate with cross-functional teams including DevOps, QA, and customer support.
  • Troubleshoot and optimize existing AWS Connect implementations.

Best Regards,

Nagasisindri Pujala | Sr. Technical Recruiter

Siri Infosolutions Inc

T: (669) 289-1269 | E: n.pujala@siriinfoinc.com

Job Tags

Full time, Remote work

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